Re: What resulted to some artist not being paid in Tanzania
Mdundo hired a company in Tanzania to pay out our artists due to the fact that there is no proper sytem in Kenya that can directly send mobile money to the country.
In this case we acquired the services of a company named Selcom Wireless based in Dar es Salaam to complete the transactions on our behalf. All payments from Mdundo were sent out on Friday the 23rd of January way before the deadline we had put for the 25th of January 2015.
Without our knowledge the Selcom system sent out the wrong amounts to a number of artists, causing a mixup. As a result we had to recall the process. However, there are some individuals who decided to help themselves to the money and withdrew it straight away.
We reached out to the artists with some refusing to give back the money, and others switched off their lines. Please see below the list of the artists and their phone numbers.
-True gangstarz +255672208927
-Marley +255718097024
-De La P Double Dutch +255759169940
-Barakah Da Prince +255764763720
-GFive Beatz +255767550531
We wrote a letter of complaint to Selcom Wirless to refund us the amount their system lost, but have since refused to take responsibility, even when it clearly states in their contract that they have to provide us with the best service.
Right now we are looking into ways to get the money back to pay all artists that have still not been paid. We do take responsibility for we have tomaintain our high standards of service, and are looking into ways to make it work better in future.
Please note that for those artists not paid yet, we still owe you the money and this shall be reflected in our system.
We thank you for your patience and loyalty.
Yours Faithfully
Thiru Mungai
Head of Music and Operations
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